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Reservations Policy

Please call us at 800.343.6074 or email stay@oceanedge.com

For Group Sales or Wedding Inquiries, please contact us at 800-811-3457 or email meet@oceanedge.com

Deposit and Final Payment Policy

Mansion Guestrooms and One-Bedroom Villas

Payment of one night, including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 7-days prior if you stay May through October or 24-hours prior to arrival if your stay occurs from November through April.

Two and Three-Bedroom Villas

Payment of 50% of the total stay including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 30-days prior to arrival date.

Best Rate Guarantee

We ensure that you will always receive the best available rate when you reserve through www.oceanedge.com, our hotel directly or with our reservation office. In the event that you do find a lower rate within 24 hours of booking your reservation, we will match the rate and also provide you with complimentary bottled water and fruit in your room upon arrival.

At Ocean Edge we offer a Best Rate Guarantee. In the event that you do find a lower rate on another booking channel within 24 hours of booking your reservation, we will match the rate and also provide you with complimentary bottled water and fruit in your room upon arrival.

Terms & Conditions

Your reservation must be made through our reservation center, hotel directly or our website. Within 24 hours of booking, if you find a rate for the same date and same room type that is less, please contact Courtney Hoppen courtney.hoppen@oceanedge.com or 774-343-6045 with the detailed information (your confirmation number, your name, your rate, the website the lesser rate was found on and the amount of the lesser rate). You will receive a response within 24 hours. Upon verification, we will match the rate and provide you with an amenity in your room upon arrival.

The guarantee does not apply to the following rates:

  • Any site that requires a login and password or on a foreign independent traveller (FIT)
  • Any site that requires a membership (AAA, AARP)
  • Any mobile application
  • Rates published that are within $1
  • Packaged rates that include room and food/golf components
  • Rates that are available on auction web sites or opaque websites that do not disclose the hotel

Ocean Edge Resort reserves the right to modify or cancel the guarantee at any time without notice.
When a claim covers multiple nights, rates will be compared for each separate night
Comparison must be for the same dates, same room type, same guest count.

Cancellation Policy

Summer Policy for Mansion Guestrooms and One-Bedroom Villas

May 1st through October 31st - Based on Stay Date

  • Reservations cancelled 8 or more days prior to the arrival date are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes.
  • Reservations cancelled 7-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Multi-Bedroom Villas

May 1st through October 31st - Based on Stay Date

  • Reservations cancelled 31 or more days prior to the arrival date are entitled to a refund of the deposit less a $25 per bedroom plus tax commitment fee.
  • Reservations cancelled 30-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Winter Policy for Mansion Guestrooms, One-Bedroom Villas and Multi-Bedroom Villas

November 1st through April 30th - Based on Stay Date

  • Reservations cancelled more than 24-hours prior to the arrival date (before 4pm on the day preceding arrival) are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes.
  • Reservations cancelled less than 24-hours prior to the arrival date (after 4pm on the day preceding arrival) will be charged 100% of the full stay, including room/package rate, resort fee and tax

All dates: Late arrivals, early departures and no-show reservations will be charged 100% of the full stay, including room/package rate, resort fee and tax, and the accommodations may be resold.

Bay Pines Beach Access Policy

Access to the Bay Pines Beach is restricted to Guests staying on the Mansion side; in Mansion Guestrooms or Presidential Bay Collection Villas only. Only guests staying in a multi-bedroom Endicott or Edinborough Villa on the Villages side have beach access to the Bay Pines beach. Guests staying in Arbor or Britterige Village do not have access to the private beach. However, we offer our Villages side guests an opportunity to purchase a beach pass at check-in providing access to six Brewster beaches and two Brewster ponds. There are no exceptions to this policy.

Pet Policy

Ocean Edge does not permit pets on our premises. The only exception to this rule is for guests that require service animals.

A Word about Real Estate Agencies and Private Rentals

You are considered a Resort Guest of Ocean Edge only if a reservation is made through the Ocean Edge Resort and Golf Club reservation system. As a Resort Guest, you are entitled to full and unlimited use of our seasonal complimentary resort shuttle, 2 indoor and 4 outdoor pools, fitness facilities, complimentary kid's activities and daily housekeeping. Only Ocean Edge Club Members and Resort Guests booking through our reservations system have access to our private Nicklaus Design golf course, to our tennis complexes, to the Ocean EdgeVenture kids program, on-property bike rentals, and access to fitness classes, including spinning and yoga on the beach and golf and tennis lessons and programs. Please be advised if you rent accommodations on the Ocean Edge complex through a real estate agency or with a private owner you will have no resort privileges or access to the above mentioned facilities. Certain exceptions may be made for Ocean Edge homeowners who are also Ocean Edge Club Members.