Ocean Edge logo
  • Be A Fan On Facebook
  • Follow Us On Twitter
  • Instagram
  • ocean edge newsletter
Book Now Special
  • Group Offers
  • Weddings
  • Join Club
  • Resort Photo Gallery
  • Resort Photo Gallery
  • Resort Photo Gallery
  • Resort Photo Gallery
  • Beach Walk & Oyster Tour
  • Beach Walk & Oyster Tour

Reservations Policy

Please call us at 800.343.6074 or email stay@oceanedge.com

For Group Sales or Wedding Inquiries, please contact us at 800-811-3457 or email meet@oceanedge.com

Deposit and Final Payment Policy

Reservation Guarantee Policy - The Villages at Ocean Edge Resort

One Bedroom Villas

Payment of one night including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 7 days prior to the arrival. November to April stays final payment is due 24 hours prior to arrival.

Multi Bedroom Villas

Payment of 50% of the total stay including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 30 days prior to the arrival date.

Reservation Guarantee Policy - The Mansion at Ocean Edge Resort

Mansion Wing Guest Rooms

Payment of one night including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 30 days prior to the arrival.  November to April stays final payment is due 24 hours prior to arrival.

Presidential Bay Villas

Payment of 50% of the total stay including room/package rate, resort fee and tax is required when your reservation is confirmed. Final payment is due 45 days prior to the arrival date.

Ocean Edge Resort Non Refundable Rates

Full payment of the stay including room/package rate, resort fee and tax is required when your reservation is confirmed. No changes or cancellations can be made. Deposit is non refundable.

Best Rate Guarantee

We ensure that you will always receive the best available rate when you reserve through www.oceanedge.com, our hotel directly or with our reservation office. In the event that you do find a lower rate within 24 hours of booking your reservation, we will match the rate and also provide you with complimentary bottled water and fruit in your room upon arrival.

At Ocean Edge we offer a Best Rate Guarantee. In the event that you do find a lower rate on another booking channel within 24 hours of booking your reservation, we will match the rate and also provide you with complimentary bottled water and fruit in your room upon arrival.

Terms & Conditions

Your reservation must be made through our reservation center, hotel directly or our website. Within 24 hours of booking, if you find a rate for the same date and same room type that is less, please contact Courtney Hoppen courtney.hoppen@oceanedge.com or 774-343-6045 with the detailed information (your confirmation number, your name, your rate, the website the lesser rate was found on and the amount of the lesser rate). You will receive a response within 24 hours. Upon verification, we will match the rate and provide you with an amenity in your room upon arrival.

The guarantee does not apply to the following rates:

  • Any site that requires a login and password, foreign independent traveller (FIT) or Flash Sale site
  • Any site that requires a membership 
  • Any mobile application
  • Rates published that are within $1
  • Packaged rates that include room and food/golf components
  • Rates that are available on auction web sites or opaque websites that do not disclose the hotel

Ocean Edge Resort reserves the right to modify or cancel the guarantee at any time without notice.
When a claim covers multiple nights, rates will be compared for each separate night
Comparison must be for the same dates, same room type, same guest count.

Cancellation Policy

Reservation Cancellation Policy The Villages at Ocean Edge Resort

One Bedroom Villas

May 1 to Oct 31: Reservations cancelled 8 (before 4pm) or more days prior to the arrival date are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes. Reservations cancelled 7-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Nov 1 to April 30: Reservations cancelled one or more days prior to the arrival (before 4pm) are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes. Reservations cancelled after 4pm the day prior to arrival will be charged 100% of the full stay, including room/package rate, resort fee and tax

Multi Bedroom Villas

May 1 to Oct 31: Reservations cancelled 31 (before 4pm) or more days prior to the arrival date are entitled to a refund of the deposit less a $25 per bedroom commitment fee plus applicable taxes. Reservations cancelled 30-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Nov 1 to April 30: Reservations cancelled one or more days prior to the arrival (before 4pm) are entitled to a refund of the deposit less a $25 per bedroom commitment fee plus applicable taxes. Reservations cancelled after 4pm the day prior to arrival will be charged 100% of the full stay, including room/package rate, resort fee and tax

Reservation Cancellation Policy The Mansion at Ocean Edge Resort

Hotel Wing Guest Rooms

May 1 to Oct 31: Reservations cancelled 31 (before 4pm) or more days prior to the arrival date are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes. Reservations cancelled 30-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Nov 1 to April 30 Reservations cancelled one or more days prior to the arrival (before 4pm) are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes. Reservations cancelled after 4pm the day prior to arrival will be charged 100% of the full stay, including room/package rate, resort fee and tax

Presidential Bay Villas

May 1 to Oct 31: Reservations cancelled 46 (before 4pm) or more days prior to the arrival date are entitled to a refund of the deposit less a $25 per bedroom commitment fee plus applicable taxes. Reservations cancelled 45-0 days prior to the arrival date will be charged 100% of the full stay, including room/package rate, resort fee and tax

Nov 1 to April 30: Reservations cancelled one or more days prior to the arrival (before 4pm) are entitled to a refund of the deposit less a $25 commitment fee plus applicable taxes. Reservations cancelled after 4pm the day prior to arrival will be charged 100% of the full stay, including room/package rate, resort fee and tax

 

Bay Pines Beach and Beach Bar Access Policy

Access to the Bay Pines Beach and new Beach Bar is restricted to guests staying within The Mansion guestrooms, Presidential Bay Collection villas, and Ocean Edge Club members. Only guests staying in a multi-bedroom Endicott or Edinborough Villa on the Villages side have beach access to the Bay Pines Beach. Guests staying in Arbor or Britterige Villages do not have access to the private Bay Pines Beach. However, we offer our Villages side guests an opportunity to purchase a beach pass at check-in providing access to six Brewster beaches and two Brewster ponds. There are no exceptions to this policy.

Pet Policy

Ocean Edge does not permit pets on our premises. The only exception to this rule is for guests that require service animals.

A Word about Real Estate Agencies and Private Rentals

You are considered a Resort Guest of Ocean Edge only if a reservation is made through the Ocean Edge Resort and Golf Club reservation system. As a Resort Guest, you are entitled to full and unlimited use of our seasonal complimentary resort shuttle, 2 indoor and 4 outdoor pools, fitness facilities, complimentary kid's activities and daily housekeeping. Only Ocean Edge Club Members and Resort Guests booking through our reservations system have access to our private Nicklaus Design golf course, to our tennis complexes, to the Ocean EdgeVenture kids program, on-property bike rentals, and access to fitness classes, including spinning and yoga on the beach and golf and tennis lessons and programs. Please be advised if you rent accommodations on the Ocean Edge complex through a real estate agency or with a private owner you will have no resort privileges or access to the above mentioned facilities. Certain exceptions may be made for Ocean Edge homeowners who are also Ocean Edge Club Members.