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Our Health and Safety Protocol
The safety of our property guests, club members and team members has always been, and remains, our highest priority. Rest assured our team is excited to welcome you back. We have spent countless hours discussing and implementing plans so that we are prepared to serve you in a safe, sterile and efficient manner. A few of these steps are highlighted below.
Highlights
Our Front Desk Team has made it their mission to make the check-in process seamless for every guest. The team is thrilled to offer contactless, worry-free check-in. The process is simple: a quick mobile registration, pick up your keys curbside at The Mansion, and then start relaxing.
Click here for details.
Hand sanitation dispensers are available in high traffic areas for guests and employees. This includes Registration desks, entrances to all restaurants and meeting space. Thorough guestroom sanitization plans, over and above our current superior standards, will be implemented on the Mansion and Villages sides of the Resort.
Social distancing practices will be observed at all resort restaurants and bars. This will require limiting seating capacity at all outlets with tables that are separated by at least 6'. Reduced capacities will be implemented at all Resort amenities to include our many pools, private beach, workout facilities, shuttles, etc.
Enhanced schedule of servicing, sanitization and cleaning of all Resort public areas to include common touch points such as door frames, doorknobs, handles, rails, phones, remote controls, and elevators just to name a few.
Enhanced room service offerings and takeout options will be available for those that do not wish to dine within our outlets even with a limited capacity. Disposable menus will be implemented in our restaurants. Furthermore, a scannable QR code will be provided tableside for guests that prefer to use their personal phone to review our menus.
Upon request, we will refrain from providing daily housekeeping service and restrict any team member from accessing your guestroom. All employees will receive training on COVID-19 safety and sanitation protocols.
Taking Care of You, Starts
with Taking Care of Us
Work can feel like a second home, and it’s just as important to us that our associates remain healthy and safe while they perform their jobs.
- Hand sanitation dispensers are available in high traffic areas for guests and employees.
- Appropriate PPE will be worn by all employees based on their roles and responsibilities, and in adherence to state or local regulations and guidance.
- All associates are receiving training on COVID-19 safety and sanitation protocols, including how to respond swiftly and report all presumed cases of COVID-19 on property to our local Health Departments.