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Posted April 20, 2020

        Updated May 20, 2020, to reflect new open date of June 8, 2020.

Dear Valued Guest,

I hope this message finds you and your loved ones in good health. You may recall my last communication in March indicating the time period during which the property would remain closed. At that time, I promised to notify you of our planned reopening, and update you on the steps that we would take in preparation for serving you in this new environment.
 
We are currently scheduled to restart Resort operations on June 8, 2020. It goes without saying that we will continue to monitor and follow Federal, State and Local regulations. As the situation surrounding COVID19 evolves, we are also following guidance from the U.S. Centers for Disease Control and Prevention.  We will of course revise our schedule based on the direction of those authorities and revise our operations plan accordingly if required. We will gradually start reopening our amenities and outlets throughout the property. Our website will be the best source for schedule updates and hours of operation.
 
The safety of our property guests, club members and team members has always been, and remains, our highest priority. Rest assured our team is excited to welcome you back. We have spent countless hours discussing and implementing plans so that we are prepared to serve you in a safe, sterile and efficient manner. I would like to highlight just a few of these steps.
 

  • Reduced capacities will be implemented at all Resort amenities to include our many pools, private beach, workout facilities, shuttles, etc.
  • Social distancing practices will be observed at all resort restaurants and bars. This will require limiting seating capacity at all outlets with tables that are separated by at least 6’ and limited bar seating.
  • Enhanced room service offerings and takeout options will be available for those that do not wish to dine within our outlets even with a limited capacity.
  • Disposable menus will be implemented in our restaurants. Furthermore, a scannable QR code will be provided tableside for guests that prefer to use their personal phone to review our menus.
  • Automatic hand sanitization dispensers have been installed in high traffic areas for guests and employees. This includes Registration desks, entrances to all restaurants and meeting space.
  • New social distancing practices will be implemented during the Resort check in and checkout process limiting the number of guests and time needed to be spent within the registration area.
  • Thorough guestroom sanitization plans, over and above our current superior standards, will be implemented on the Mansion and Villages sides of the Resort.
  • Upon request, we will refrain from providing daily housekeeping service and restrict any team member from accessing your guestroom.
  • Book new reservations with confidence – should your new reservation fall between May 15 and June 25, your reservation can be cancelled up to 24 hours prior to arrival at no penalty regardless of your room type.  For this summer, we have also relaxed our guestroom cancellation policy for any new reservations for our Presidential Bay Collection Villas from 45 days prior to arrival to allow guests to cancel up to 21 days at no penalty. Our Mansion Wing guestrooms cancellation policy was also reduced from 30 days to 15 days prior to arrival for any new reservations.
  • Enhanced schedule of servicing, sanitization and cleaning of all Resort public areas to include common touch points such as door frames, doorknobs, handles, rails, phones, remote controls, and elevators just to name a few.

 
I would like to thank you for your continued loyalty throughout the years. On behalf of my entire team, please know that we sincerely look forward to welcoming you back to the Resort. Until then, please stay safe and be well.

Warmest regards,
Robert J. Newman
General Manager

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Posted March 20, 2020

Dear Valued Guest,

The safety of our guests, club members and team members has always been, and remains, our highest priority. To that end, we are delaying our 2020 re-opening until mid-May 2020. As for the Golf course, in accordance with the current direction from the Governor’s office, our Nicklaus Design golf course remains closed at this time. 

As the situation surrounding Coronavirus evolves, we are following guidance from the U.S. Centers for Disease Control and Prevention and the World Health Organization. Our standard operation follows a strict regimen for the cleaning and sanitization of our Resort including all rooms and public spaces. We have implemented many new procedures throughout our Resort and Club for the safety and comfort of our guests, club members and team members. Finally, we are working with local authorities to ensure we have the latest information about screening, prevention and containment protocols so that we may be best prepared to serve you. 

We will notify you within the coming weeks of our reopening date. Please note at this time, there are no travel warnings issued for Massachusetts related to COVID-19. Many tourism and economic activities are operating under normal circumstances. Airports and motorways are open and operational, as are many public spaces and attractions near the Resort. 

As the situation is ever-changing, travelers should continue to monitor the Centers for Disease Control and the World Health Organization’s websites for the latest updates. We are diligently working to ensure that our team is addressing any concerns that you may have regarding your future stay, and I invite you to reach out with any further questions to stay@oceanedge.com.

We thank you for your continued loyalty and look forward to welcoming you back to Cape Cod and Ocean Edge Resort & Golf Club soon. 


Best Regards,
Robert J. Newman
General Manager

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