Meet Our Front Office Director Elena Peterson


Elena works hard to ensure that each guest’s experience is unique by offering personalized services to make them feel right at home. She loves to share her favorite activities with guests, including golf, beach activities, whale watching, water sports, dining, spa services. "I love working with people and being in the center of the action" she explains. "What inspires me is knowing at the end of the day that I helped make someone’s stay memorable, and memories are priceless!"

To learn more about Elena, we asked her a few questions about her career in hospitality and her role as Front Office Director at Ocean Edge. Here’s what she had to say:

Tell us a bit about yourself and how you started working in hospitality.

My career in hospitality started quite accidentally when I came to the U.S. as a J1 student some 20 years ago. I worked on the Cape for a summer in a small B&B and the following year had a chance to return back. I have lived on the Cape since then and this is now my home. Working in a small B&B helped me learn all aspects of hotel operation and it definitely helped showcase one in particular: the personalized care we offer to guests. Ever since then I was hooked. I find reward in establishing relationships with our guests and I carry those friendships with me through years, no matter where I work.

What exactly does a Front Office Director at a resort do?

Front Office has a key role when it comes to guest experience, and I supervise all areas of the front of the house. We are the first ones to meet and greet guests and we are the last ones to make an impact, ensuring each guest leaves happy.

What does excellent guest service mean to you?

Personalized service is what comes to mind. Every guest is unique, and their experience should reflect that. It is our job to recognize it, be intuitive, and make every interaction with our guests meaningful.

What are some of the key attractions near the resort not to be missed?

I definitely recommend going on an oyster farm tour at the Brewster Flats. And everyone has to go on a whale watch, it’s such an incredible experience! I take my kids every year and never get tired of it.

When we say the word "hospitality", what comes to mind?

"Welcome home!" For many of our returning guests (especially during the summer season), this becomes their "home away from home." We want to be sure to cater to such traditions and keep bringing them back.

What are you excited about sharing with our guests this upcoming season?

Everything the resort has to offer—and we have so much: golf, beach fires, water sports, dining, spa, and the list goes on!